Episode 94: Gary Bird

#1 Reason Why Dental Offices are NOT Getting New Patients

In this conversation, Gary Bird discusses the critical role of effective phone communication in dental practices and how it directly impacts patient acquisition. He outlines the four essential questions that new patients typically ask and provides strategies for answering them effectively, particularly regarding pricing. Bird emphasizes the importance of training front desk staff to handle these inquiries properly to avoid losing potential patients. He also introduces the concept of redirecting questions to engage patients better and ensure they receive the information they need to make informed decisions about their dental care.