Episode 187: Gary Bird

11 Ways Dentists Self-Sabotage Growth: #3 – How a Rude Front Desk Is Chasing Away Profits

In this episode, dental growth expert Gary Bird exposes the third way dentists unknowingly self-sabotage their practices: rude front desk behavior that drives away new patients. Discover how untrained dental teams are “weeding out” the very patients you need to grow, simply by mishandling calls or giving the wrong first impression. We’ll also recap the first two self-sabotage mistakes—poor phone scripting and misunderstanding strategic pricing—and dive deep into how these issues compound. Learn why missed calls, poor customer service, and bad communication cost dental offices thousands in lost revenue. If you’re serious about growing your dental practice, you can’t afford to ignore this episode. Watch now to access free dental team training resources and fix this hidden growth killer.