Episode 154: Gary Bird

SAY THIS, NOT THAT: 10 Phone Mistakes that Could be Costing You Patients

The truth is, most dental teams don’t realize they’re saying the wrong things on the phone… and it’s costing them big time.

We’re going to walk through 10 common things your team is probably saying—and then show you exactly how to fix it. Simple swaps, clear scripts, and no fluff. Just practical changes that help you book more patients and grow your practice.

If you want your front desk to become a patient-booking machine, this episode is for you. Let’s get into it.

Comment below for the scripting for your team to use!

Guest Info

Gary Bird

Founder of SMC National

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Say hello to Gary!

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